OPERATIONAL requirements

HEALTH & SAFETY

Our commitment to responsible tourism and traveler safety has been an integral part of Gray Line’s DNA for the last 110 years. As such, we not only understand, but welcome the heightened expectations of our guests when it comes to cleaning, disinfection and other health and safety best practices.

As the world’s leader in sightseeing, we’ll continue to deliver the great service, best-in-class tours and fantastic guides that Gray Line is known for, but with the added confidence of global standards for enhanced hygiene to keep everyone safe while traveling.
How We Are Doing It:

1.    The Board of Directors has adopted new Standard 2.7 into our Governing Documents:

Standard 2.7  [Each Licensee shall:] Maintain operations where the health and safety of all customers and staff is a top priority and comply with all Gray Line published health and safety requirements, as well as all applicable laws, rules, regulations, and ordinances in the Licensed Territory.

2.    Providing new Health and Safety Requirements
The new Standard 2.7 requires that all Licensees meet or exceed the standard requirements approved by the board and published by Gray Line Worldwide. If your local jurisdiction requires higher levels, Licensees must meet/exceed those local requirements.

3.    Licensee must provide proof of compliance to the Gray Line Worldwide brand team. The Licensee will then receive the Gray Line certification seal to display in your destination, on your website or through your printed materials.

4. Licensees must link to the Gray Line Worldwide Health and Safety page from their local websites.
Health & Safety Requirements
Management shall inform all staff about the mandatory measures to be taken to protect their own health and the health of our guests. Management shall organize training that covers all basic protective measures against COVID-19 and general health and safety protocols, as detailed below:

Face coverings

  •  Mandatory use of face coverings if required by local law.
  •  Recommended use of face coverings if not required by local law.
  •  If face coverings are required by local law, they shall be provided for all staff and customers (either free or for purchase).

social distancing

  •  Unless allowable by local law, vehicles operating scheduled tours should not operate at full capacity and shall coordinate or have signage for available seating to encourage social distancing.
  •  Retail offices or ticket kiosks shall have floor decals or other signage requiring customers to remain at least 6 feet or 2 meters apart from one another, or as mandated by local law.

vehicles

  •  Vehicles shall be cleaned and sanitized every day they are in operation.
  •  Frequently touched surfaces in vehicles shall be cleaned and sanitized as frequently as possible and at minimum before and after each tour.
  •  Vehicles shall have hand sanitizer readily available.
  •  Vehicles shall not operate at maximum capacity unless allowable by local law.
  •  Only recyclable/disposable items shall be provided on vehicles, including tour brochures, headphones, etc. No shared items shall be provided to guests unless they are individually sanitized and repackaged between each use.

extras

  •  Temperature checks shall be performed on all customer-facing staff and employees shall not work if they have a fever or are feeling ill.
  •  Hand sanitizer shall be provided to staff and provided at customer-facing retail operations and on board all tour vehicles.